I reported that I bought a couple of pairs of my favourite Falke socks when we were in Berlin. Though they are not cheap, they fit perfectly and are incredibly comfortable and thankfully, long lasting.
Both pairs remained unopened in my drawer until we were about to leave for Bilbao, when I cracked open one of the packages. Look what I found
When I bought them, I’d had difficulty finding the right size/colour/style combination and relied upon the saleswoman in the shop, who found them for me and packed them up as I paid. I’m not sure I even checked them before I brought them home. Even so, would I have noticed the hole in the right sock, I wonder?
I still had the original packaging and the sales receipt was in my Project Life album, so I took photographs and emailed Falke. I had an almost instant reply, requesting my address and shoe size.
This morning, a package with two pairs of my favourite socks arrived with a thoughtfully worded letter of apology, confirming that it was a manufacturing fault. Great service!
My Project Life page for this week includes the happy conclusion to the story.
And because my Hero and I are curious types, we’ve both now learned where Schmallenberg is, why the name sounded familiar and smiled at the town’s nickname: die Strumpfstadt, because Falke is the largest company.
We also now know how to put on a pair of knee socks too.